Kalimbassieris Maritime Societe Anonyme is committed to providing marine surveying and expertise services in a reliable, impartial, timely and professional manner, taking into account customer expectations as well as applicable legal, regulatory and contractual requirements.
In this regard, as Kalimbassieris Maritime Societe Anonyme, we commit to;
- Correctly understanding customer requests and meeting the agreed scope of service and reporting requirements; using customer satisfaction and feedback as one of the fundamental inputs for improving service quality,
- Objectively evaluating the findings and evidence obtained in surveying, expertise, damage inspection, measurement, monitoring and other technical services; ensuring the accuracy, traceability and timely delivery of reports,
- Acting in compliance with the applicable Turkish / Greek legislation affecting our activities, relevant national and international maritime rules, customer and contractual requirements, and other requirements our organization is committed to complying with,
- Preserving the impartiality and reliability of our services; assessing potential conflicts of interest and safeguarding the confidentiality of information and records obtained from customers and within the scope of business,
- Ensuring that surveyors and other employees possess the knowledge, experience and competence required for their duties; supporting professional and organizational development through training and the sharing of experience,
- Identifying the risks and opportunities affecting service quality, monitoring process performance and quality objectives, and carrying out activities aimed at preventing recurrence by evaluating the causes of nonconformities,
This policy provides a framework for setting quality objectives in line with the strategic direction and purpose of the organization. The policy is communicated to employees and its understanding is supported; it is made available to relevant interested parties through appropriate means. It is reviewed as part of management review and whenever necessary to ensure its continuing suitability.